Refund and Returns Policy

↩️ Refund & Returns Policy

Welcome to Avivas Global LLC

At Avivas Global LLC, we want every customer to have a positive shopping experience. We understand that sometimes a product may not meet your expectations, arrive damaged, or be different from what you ordered.

This Refund & Returns Policy explains how returns, exchanges, refunds, cancellations, and related requests are handled when you purchase products through avivasgloballlc.com.

Please read this policy carefully before making a purchase.

❤️ Our Customer Satisfaction Commitment

Your satisfaction matters to us.

We aim to provide accurate product information, reliable service, and a straightforward process for customers who need help with an order.

If you experience a problem with your purchase, please contact our customer service team as soon as possible.

We will review your request and determine the appropriate resolution based on the circumstances of your order and the applicable product policy.

📦 1. Eligibility for Returns

Return eligibility may vary depending on the product purchased.

Where a return is permitted, products generally should be:

In their original condition
Unused or unworn, where applicable
In the original packaging
Accompanied by the order information or proof of purchase
Complete with accessories, manuals, tags, or other included materials where applicable

Certain products may have additional return requirements.

The product listing or applicable purchase terms may provide additional information about whether a particular item is eligible for return.

⏰ 2. Return Period

The applicable return period may vary depending on the product or order.

Before purchasing, customers should review the product listing and applicable return information for any specific return deadline.

If no specific return period is stated, please contact Avivas Global LLC Customer Service as soon as possible after receiving your order to determine whether the item may be eligible for return.

Important: Return requests should be submitted promptly. Waiting too long may affect your eligibility for a return, exchange, or refund.

🔍 3. Items That May Not Be Eligible for Return

For safety, hygiene, product-specific, legal, or other business reasons, certain items may be non-returnable.

Depending on the product, examples may include:

Personalized or customized products
Items made specifically to a customer’s specifications
Opened or used products that cannot reasonably be resold
Products subject to hygiene or health restrictions
Perishable products
Digital products, where applicable
Gift cards, where applicable
Clearance or final-sale products, where specifically identified
Products damaged through customer misuse or improper handling

Any product-specific restrictions will be communicated where applicable.

🚨 4. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

To help us investigate the issue, you may be asked to provide:

📸 Photos of the damaged product
📦 Photos of the shipping box and packaging
🧾 Your order number
📝 A description of the damage

Please keep the original packaging until the issue has been reviewed.

Depending on the circumstances, we may offer a replacement, refund, exchange, or another appropriate resolution.

❌ 5. Incorrect Items

If you receive an item that is different from the product you ordered, please contact us promptly.

Please provide:

Order number
Product received
Product ordered
Photos of the item, if requested
Any relevant packaging information

After reviewing the situation, we will work with you to determine the appropriate solution.

🔧 6. Defective or Faulty Products

If a product appears to be defective or does not function as reasonably expected, contact our customer service team.

We may request photographs, videos, product information, or other documentation to help determine the issue.

Depending on the product and circumstances, available resolutions may include:

🔄 Replacement

A replacement product may be provided when available.

💰 Refund

A refund may be considered where appropriate.

↩️ Return

We may request that the defective product be returned for inspection or processing.

🛠️ Other Resolution

Where appropriate, another reasonable solution may be offered.

📝 7. How to Request a Return

To request a return, please contact:

📧 info@avivasgloballlc.com

☎️ +1-800-234-5678

Please include:

1. Your full name
2. Order number
3. Email address used for the purchase
4. Product name
5. Reason for the return
6. Photos or other information, if applicable

Our customer service team will review your request and provide further instructions if the return is approved.

📦 8. Return Authorization

Please do not send a product back without first contacting us when a return authorization or return instructions are required.

Unauthorized returns may cause delays in processing.

If your return is approved, we will provide the applicable return instructions.

🚚 9. Return Shipping

Responsibility for return shipping costs may depend on the reason for the return and the applicable product policy.

For example:

📦 Customer-Requested Return

If you are returning an eligible product because you changed your mind or no longer want the item, return shipping may be your responsibility where permitted by the applicable policy.

❌ Incorrect Product

If we sent you the wrong product, we may provide an appropriate resolution, which may include assistance with return shipping.

💔 Damaged or Defective Product

If a product arrives damaged or is defective, we will review the circumstances and determine the appropriate return-shipping arrangement.

Any applicable return-shipping requirements will be communicated during the return process.

💰 10. Refunds

Once an eligible return has been received and reviewed, we will determine whether a refund is appropriate under the applicable policy.

If approved, the refund will generally be issued to the original payment method where reasonably possible.

The amount refunded may depend on:

The product purchased
The reason for the return
Applicable shipping charges
Applicable taxes
Product condition
Any disclosed product-specific restrictions

We will not apply a fee or deduction unless permitted by the applicable policy and law.

⏳ 11. Refund Processing Time

After an eligible return is received and approved, the time required for the refund to appear in your account may depend on your payment method and financial institution.

Although we may initiate a refund promptly after approval, your bank or payment provider may require additional processing time.

For transactions covered by applicable federal rules, specific refund timing requirements may apply.

💳 12. Original Payment Method

Where possible, approved refunds will be returned to the original payment method used for the purchase.

If the original payment method is unavailable or cannot receive the refund, we may contact you to determine an appropriate alternative, subject to applicable law and payment-provider requirements.

🔄 13. Exchanges

Exchanges may be available for certain products.

An exchange may depend on:

Product availability
Product condition
Reason for the exchange
Applicable product restrictions
The applicable return period

If the requested replacement product is unavailable, we may offer another appropriate resolution.

🛍️ 14. Sale & Promotional Items

Products purchased during sales, promotions, clearance events, or special offers may have different return or refund conditions.

Please review the terms associated with the specific promotion or product before completing your purchase.

Any material restrictions or limitations should be disclosed before purchase.

🎁 15. Gifts

If you receive an item as a gift and it is eligible for return, the available refund or exchange options may depend on how the order was originally purchased and paid for.

Additional information may be required to locate the original order.

🚫 16. Returns Due to Customer Damage or Misuse

A return or refund may be denied where a product has been damaged as a result of:

Improper use
Accidental damage
Neglect
Unauthorized modification
Failure to follow product instructions
Normal wear and tear
Damage occurring after delivery due to customer handling

This does not limit any rights you may have under applicable law.

📋 17. Missing Items

If your package arrives and an item appears to be missing, please contact us promptly.

Provide:

Order number
List of missing items
Photos of the package and packaging where possible

We will review the order and shipping information and work to resolve the issue.

🚚 18. Orders That Do Not Arrive

If your order does not arrive within the expected delivery period, please contact us.

We may review:

Tracking information
Shipping address
Carrier information
Order status
Delivery confirmation

If we cannot fulfill an order within the promised timeframe, applicable consumer-protection requirements may provide cancellation and refund rights. Federal rules can require sellers to provide a revised shipping date and, where applicable, the option to cancel for a full refund.

❌ 19. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has entered processing, shipment, or fulfillment.

If cancellation is accepted before fulfillment, any applicable refund will be processed according to the applicable payment and refund terms.

🔎 20. Product-Specific Return Policies

Some products may have return requirements that differ from this general policy.

Where applicable, product-specific terms displayed on the product page, checkout page, order confirmation, or other purchase documentation may apply.

Customers should review those terms before purchasing.

⚖️ 21. Consumer Rights

Nothing in this Refund & Returns Policy is intended to remove, restrict, or waive any rights that cannot legally be waived under applicable federal, state, or local law.

Where applicable law provides a consumer with a right to a refund, cancellation, replacement, warranty remedy, or other protection, those rights remain applicable.

🛡️ 22. Fraudulent or Abusive Returns

We reserve the right to investigate return and refund requests where we reasonably suspect fraud, abuse, misuse of the return process, or other prohibited activity.

Examples may include:

False damage claims
Repeated fraudulent refund requests
Returning products that were not purchased from us
Returning materially different products
Altering or removing identifying information
Using a product and falsely claiming it was unused

Any action we take will be subject to applicable law.

📧 23. Contact Customer Service

If you have questions about a return or refund, our customer service team is available to assist.

📧 Email

info@avivasgloballlc.com

☎️ Phone

+1-800-234-5678

📍 Business Address

Avivas Global LLC
7901 4TH ST N #35562
ST. PETERSBURG, FL 33702
United States

💙 24. Our Goal

At Avivas Global LLC, we want customers to feel confident when shopping with us.

If something goes wrong, we want to know about it.

Our goal is to:

🤝 Listen to You

Understand your concern and gather the information needed to review it.

🔍 Investigate the Issue

Look at the order, product, shipping information, and circumstances.

💡 Find a Fair Resolution

Where appropriate, provide a refund, replacement, exchange, or another suitable resolution.

❤️ Keep Customers First

Use customer feedback to continuously improve our products and service.

🌎 Avivas Global LLC

Shop With Confidence. Return With Clarity.

We appreciate your business and value the trust you place in Avivas Global LLC.

If you have a question about a specific product’s return eligibility, please contact us before sending the item back.

📧 info@avivasgloballlc.com

☎️ +1-800-234-5678